1. Information We Collect
We collect information you provide directly, such as your name, email address, and payment details during registration and subscription. We also collect usage data, including how you interact with the platform, assets you review, and revisions you submit. This data is critical for maintaining the precision of our distribution protocols.
2. How We Use Your Information
We use your information to: provide and improve the Service; process payments via our payment processor (Stripe); send transactional notifications about your account, deliveries, and billing; and respond to your support requests. Your data helps us optimize the creative direction we provide for your brand.
3. Payment Data
All payment information is handled directly by Stripe, our PCI-DSS compliant payment processor. Cloutso does not store your full credit card details. We only retain your Stripe Customer ID to manage your billing relationship securely within our infrastructure.
4. Data Sharing
We do not sell your personal data. We share information only with trusted service providers (Stripe for payments, Supabase for data storage) who operate under strict data protection agreements, and only to the extent necessary to provide the premium Cloutso experience.
5. Data Retention
We retain your account data for as long as your account is active. If you cancel, we retain billing and transactional records for the duration required by financial regulations (typically 7 years). You may request deletion of your personal data by contacting our legal team.
6. Security
We implement industry-standard security measures including row-level data security (RLS), encrypted connections (HTTPS), and strict access controls to protect your brand's sensitive information and creative assets.
7. Your Rights
You have the right to access, correct, or delete your personal data at any time. We believe in complete transparency regarding your brand's digital footprint on our platform. To exercise these rights, please contact us at privacy@cloutso.com.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our service or regulatory environment. We will notify you of significant changes via email. Continued use of Cloutso after changes take effect constitutes your acceptance of the evolved policy.